This privacy statement was last updated on 19 May 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://shanistutoring.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact – Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• A home or other physical address, including street name and name of a city or town
• IP Address
• Education information
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• A telephone number
• A signature
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We determine the retention period according to fixed objective criteria: Standard account, academic, and communication data are retained for a maximum of 24 months following the completion of the student’s final course. Lesson records, coursework, assessments, and feedback are retained for up to 6 years after tutoring ends, in line with safeguarding and educational record-keeping requirements. Any safeguarding concerns, reports, or incident notes are retained for as long as required by statutory guidance, which may extend beyond the standard retention periods.

1.2 Payments

For this purpose we use the following data:

• A first and last name
• Account name or alias
• A home or other physical address, including street name and name of a city or town
• An email address
• Financial information such as bank account number of credit card number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Education information
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We retain this data upon termination of the service for the following number of months: 84

1.3 Registering an account

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Date of birth
• Social Media accounts
• Education information
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.4 Newsletters

For this purpose we use the following data:

• A first and last name
• A telephone number
• IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Education information
• Financial information such as bank account number of credit card number
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• A home or other physical address, including street name and name of a city or town
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Date of birth
• Photos
• Education information
• Audio, electronic, visual, thermal, olfactory, or similar information
• Commercial information, including records of personal property, products or services purchased, obtained, or considered
• Financial information such as bank account number of credit card number
• A signature

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We determine the retention period according to fixed objective criteria: Financial transaction data, invoices, and affiliate payment details are retained for a period of 7 years (84 months) to comply with HMRC tax obligations. Safeguarding reports, welfare disclosures, and incident notes are securely retained for as long as required by statutory guidance, extending beyond standard retention periods to ensure the safety and protection of minors and vulnerable adults.

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• Geolocation data
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, and that interest outweighs the interest of the person concerned.

Retention period

We retain this data upon termination of the service for the following number of months: 24

1.8 To be able to offer personalised products and services

For this purpose we use the following data:

• A first and last name
• Account name or alias
• An email address
• IP Address
• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
• Audio, electronic, visual, thermal, olfactory, or similar information
• Education information
• Commercial information, including records of personal property, products or services purchased, obtained, or considered

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: LMSNode (ETmantra)
Country: India
Purpose: Automating student course enrollments and syncing order updates between Shop and Learning Hub via secure API.
Name: Stripe, Inc.
Country: United States
Purpose: Payment processing, fraud prevention, billing, and identity verification checks for affiliates and staff.
Name: Google LLC
Country: United States
Purpose: Hosting live tutoring sessions, lectures, and internal staff meetings (via Google Meet); managing business, student support, and internal staff email communications; providing academic marking tools; and securely storing files, financial records, safeguarding logs, and technical debugging details for website support.
Name: Hostinger International Ltd.
Country: Lithuania
Purpose: Providing secure website hosting, database storage, and server log management for the core WordPress platform and the Learning Hub.
Name: Amazon Web Services, Inc.
Country: United States
Purpose: Providing cloud data storage, file hosting, and routing automated emails, platform receipts, and newsletters via secure cloud SMTP infrastructure.
Name: Cloudflare, Inc.
Country: United States
Purpose: Providing website security, SSL encryption, DDoS traffic protection, and global content delivery optimization (CDN).
Name: BunnyWay d.o.o. (Bunny.net)
Country: Slovenia
Purpose: High-speed cloud video streaming delivery for course lectures and global media content optimisation.
Name: PayPal (Europe) S.à r.l. et Cie, S.C.A.
Country: Luxembourg
Purpose: Payment processing, transaction verification, and fraud prevention at checkout.

3. Cookies

To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to process personal data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. For more information about these technologies and partners, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

Shani’s Tutoring Ltd participates in the IAB Europe Transparency & Consent Framework and complies with its Specifications and Policies. It uses the Consent Management Platform with the identification number 332 

We have concluded a data Processing Agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

The security measures we use consist of:

• Vulnerability Detection
• Website Hardening/Security Features
• (START)TLS / SSL / DANE Encryption

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Shani’s Tutoring Ltd
323 Bury Street West
London
N9 9JW
United Kingdom
Website: https://shanistutoring.com
Email: support@ex.comshanistutoring.com
Phone number: +442046211645

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

Name

Name

Email

Submit a request for access to the data we process about you.

Submit a request for deletion of the data if it is no longer relevant.

Submit a request to receive an export file of the data we process about you.

Annex

Advanced Ads Pro

Depending on the setup, Advanced Ads Pro and other add-ons use cookies to control which user sees which ad. They also help to reduce expensive server requests.

You can use the text below as a template for your own privacy policy.

Suggested Text: This website uses Advanced Ads Pro to place advertisements. The WordPress plugin may use multiple first-party cookies to ensure the correct integration of ads. These cookies store technical information but not IP addresses. Their use is linked to specific features and options when embedding ads. 
Please, see the Advanced Ads cookie information for more details.

 

Really Simple Security

Really Simple Security and Really Simple Security add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.

 

Complianz | The Privacy Suite for WordPress

This website uses the Privacy Suite for WordPress from Complianz to collect records of consent. For this functionality your IP address is anonymised and stored in our database. For more information, see the Complianz Privacy Statement.

 

LiteSpeed Cache

This site utilises caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.